1. About Us
This Privacy Policy outlines how Sapphire Ridge (ABN 005 297 594 ) manages the personal information we collect, use, and disclose. By using our website or booking an accommodation with us, you consent to the practices described in this policy. Our website is www.sapphireridge.com.au
2. Information We Collect
We collect personal information necessary to facilitate your booking and enhance your stay. This may include:
- Identity Details: Name, date of birth, and identification documents (e.g., passport or driver’s license).
- Contact Information: Email address, phone number, and residential/billing address.
- Payment Details: Credit/debit card information and billing history.
- Stay Preferences: Room preferences, special requests, and dietary requirements.
- Website Usage: IP address, browser type, and interactions with our website via cookies.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Make a booking or inquiry through our website.
- Check-in at our property.
- Subscribe to our newsletter or participate in promotions.
We may also collect your information from third parties, such as online travel agencies (e.g., Booking.com, Expedia) or your employer, if they make a booking on your behalf.
4. How We Use Your Information
We use your personal information to:
- Process and manage your accommodation bookings.
- Provide you with confirmations, updates, and customer support.
- Process payments and issue receipts.
- Comply with legal obligations (e.g., keeping guest registers for law enforcement or health requirements).
- Send marketing communications about special offers, provided you have opted in (you can opt-out at any time).
5. Disclosure of Personal Information
We do not sell your personal information. We may disclose your information to trusted third parties, including:
- IT service providers, booking system software, and payment gateway operators.
- Third-party service providers (e.g., housekeeping, marketing platforms) that assist us in operating our business.
- Law enforcement or government agencies, if required or authorized by law.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. When you enter sensitive information (like credit card details) on our website, we encrypt it using secure socket layer technology (SSL).
7. Access and Correction
You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below. We may require you to verify your identity before fulfilling your request.
8. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website.
9. Contact Us
If you have any questions about our privacy practices, or wish to make a privacy complaint, please contact us at:
- Business Name: Sapphire Ridge
- Email Address: pbuxton@sapphireridge.com.au
- Phone Number: 0418 395 171
- Address: Foley Road Palm Cove QLD 4879
If you are not satisfied with our response to a complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Website: OAIC Website